Service guidelines

To ensure quality and respect for all parties involved, please adhere to the following guidelines when using Finlay Luxe Detailing's services:

1. All appointments must be pre-booked. Book via our website, Instagram DM, or contact Taylor on 07704429541.
2. Ensure your vehicle is accessible at the agreed time. For mobile appointments, we need a safe place to work around the car, and access to electricity and water may be required. Remove personal items before we arrive.
3. Payment is due on the day of service unless you’re on a monthly plan. We accept cash, bank transfer, or card payments. Monthly subscribers pay in advance.
4. Give at least 48 hours’ notice if you need to cancel or reschedule. Cancellations with less than 48 hours’ notice may be charged £20 or 50% of the booking value.
5. In poor weather, we may reschedule for your car’s protection. We’ll notify you ASAP.
6. We cannot guarantee 100% removal of heavy stains, bad odours, scratches, or deep marks. Specialist services must be booked separately.
7. We treat every customer and vehicle with care and respect — we expect the same in return. Please inform us within 24 hours if you are unhappy with any aspect of our service.
8. We reserve the right to decline service if the vehicle is unsafe, parking is unsuitable, or the customer is disrespectful.

Cancellation and rescheduling

We understand that plans can change. Here’s how we handle cancellations and rescheduling:

• Notice Required: Please provide at least 48 hours' notice if you need to cancel or reschedule.
• Late Cancellations / No-Shows: Cancellations with less than 48 hours' notice may incur a £20 fee or 50% of the booking cost. No-shows may require upfront payment for future bookings.
• Monthly Plan Clients: Missed monthly plan appointments without notice may be forfeited.
• Weather & Unexpected Issues (Mobile Appointments): We'll reschedule due to severe weather at no charge.

Need to cancel or move your slot? Contact Taylor directly on 07704429541 or DM @Finlay_Luxe_Detailing as soon as possible.

Issues and complaints

At Finlay Luxe Detailing, we are committed to providing excellent service. Here’s how we handle any issues or complaints that might arise:

1. Reach Out to Us Quickly: Contact Taylor within 24 hours of the service if you’re not satisfied.
   • Phone/Text: 07704429541
   • Instagram DM: @Finlay_Luxe_Detailing
2. We Listen & Investigate: We’ll carefully review your feedback and inspect the vehicle if needed.
3. We Aim to Make It Right: We’ll offer to re-do the service, provide a discount, or suggest alternative solutions.
4. Limitations: Some issues like pre-existing damage may not be fully reversible.
5. Respect & Professionalism: We expect respectful communication. Abuse will not be tolerated.

Your feedback matters. We want you to love your car and our service. Don’t hesitate to get in touch if something’s off. We’re here to help.